Inbound Call Center Services

Spectra Inbound Call Center Administrations generally focuses on expanding business and advantages for our customers. Our Inbound Contact Center Administrations rely on upon better thing and industry data earned during the time of experience that we have in the toward the ocean call center organizations industry. Our contribution in inbound call dealing with enables us to meet the requirements of our call center customers.

We have wide contribution in giving inbound call center outsourcing organizations to overall customers in contrasted business ventures, for instance, travel, area, airplanes and sparing cash. Outsource inbound call center responses for Spectra and point of interest from key contact center advantages that help you finish your business targets and stay before competition.

Spectra Inbound Call Center Administrations

  • Phone noting services
  • 800 noting services
  • Order taking services
  • Product data services
  • Up-offering and cross-offering services
  • Claims handling services
  • Billing inquiries services
  • Sales conclusion services
  • Subscription services
  • Order section services
  • Answering services
  • Scheduling deals demos services
  • Event planning services
  • Directory request services
  • Payment gathering services
  • Charge back taking care of services
  • Real time stock status services
  • Ticketing deals membership services
  • Rebate handling services
  • Insurance claims handling services
  • Product review administration services
  • Job dispatch services
  • Warranty enlistment services
  • Registration of occasion and exchange show members and prospects services

Why Outsource Inbound Call Center Services to SITS?

Master Call Center Professionals: We have qualified call focus experts who have broad and pertinent ability in inbound call taking care of, voice-mail calls and guaranteeing consumer loyalty.
Capable preparing programs: We give effective and applicable preparing projects to give our inbound call focus workers a front line, both regarding etymological capacity to handle calls and process learning.
Straightforwardness: Our inbound call focus base and organization arrangements offer complete straightforwardness in operations.
Broad experience: We have immense involvement in supporting more than 300 worldwide accomplices in arranging, outlining and executing call focus systems.
100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Our 100% voice recording capacity empowers us to view voice envelopes of clients and operators independently and discover special cases by dissecting information that is labeled with calls. Spectra Solutions helped one of its customers enhance their call deserting rate and expand customer fulfillment evaluations. Perused complete Inbound Tech Support Services Case Study.

Advantages of outsourcing contact focus administrations to SITS

  • Remote call checking facilities
  • Superior reporting abilities
  • Enhanced market coverage
  • Domain ability in record management
  • Experienced inbound call focus professionals
  • Enhanced market testing abilities
  • Save more than half accessible if the need arises focus working costs
  • Efficient move administration process
  • Web-based reporting facilities
  • Latest inbound call focus software
  • Excellent call handling

Inbound Call Center

Infrastructure at SITS

Cisco IPCC: Cisco IP Call Center (Cisco IPCC) arrangement is utilized for voice system. Cisco IPCC gives an area and media autonomous contact focus foundation supporting voice, Web, email, talk and other electronic channels. It uses a typical arrangement of business standards and reporting capacities crosswise over channels and areas.

Cisco ICM item: Cisco's ICM item set permits us to effectively meet clients' changing channel inclinations and desires. This aides in expanding client administration and item deals opportunity, without installing separate foundation and administration forms for each new channel or media sort.

Cisco ICM programming: Cisco ICM programming empowers Spectra Solutions to collaborate with its clients by means of the Internet or Public Switched Telephone Network (PSTN) over a venture of programmed call wholesalers (ACDs), intelligent voice reaction (IVR) frameworks, Web and email servers, desktop applications and the sky is the limit from there.

At the system level, ICM programming profiles every client utilizing information, for example, dialed number and calling line ID, guest entered digits, information submitted on a Web structure and data got from a client profile database. In the meantime, the framework knows which assets are accessible to address the client's issues in light of constant conditions ceaselessly accumulated from contact focus stages and operator desktops.

Adaptable IP arrangements at SITS

  • Redundancy
  • Multi-site support
  • Location independence
  • Consolidated and open information store
  • Multi-channel support
  • Converged network
  • Quality of Service
  • Open engineering and IP-empowered integration
  • Web based chronicled and continuous reports
  • Monitored edge events
  • GUI based scripting tool
  • Call stream monitor

Pick Spectra Solutions as your inbound call focus outsourcing accomplice and advantage from upgraded client benefits that can change the course of your business. Settle on a choice to outsource inbound call focus administrations to Spectra today!