Outsourcing Strategic Call Center Technical Support Services

If your association is confronting challenges in specialized bolster administrations, consider outsourcing specialized bolster administrations to Spectra. We have encountered specialized bolster officials who separated from having specialized learning are fantastic client bolster delegates. At Spectra, we take every minute of every day bolster benefits a stage higher by ensuring that we comprehend our clients' business surroundings, framework variables and business necessities. This prepares us as a perfect specialized helpdesk administrations partner.

Spectra Technical Helpdesk Services

Spectra gives worldwide clients 24x7,365 days of Level 1, Level 2 and Level 3 specialized bolster administrations to fluctuated business to client and business to business fragments. Outsource online PC bolster administrations to Spectra and we will address your call focus specialized helpdesk prerequisites with our stringent procedures and proficient services.

Customer deals and backing services

  • Payment support
  • Resolving charging issues
  • Order preparing/provisioning
  • Sales support

Pre-deals support services

  • Lead era and qualification
  • Customer analysis
  • Information provision
  • Order management

Post-deals support services

  • Troubleshooting and issue resolution
  • Installation support
  • Warranty support
  • Return authorization
  • Desktop support
  • Application support

Managed specialized backing services

  • Network support
  • Remote system services
  • Remote server services
  • Remote base support

Technical bolster administrations (Level 1 and Level 2)

  • Voice
  • Email
  • Online visit support

Enterprise specialized helpdesk services

  • Issue resolutions
  • Knowledge management
  • Application support
  • Reporting and choice support
  • Software support
  • Trouble ticket management

Our vital call focus specialized bolster administrations give include: Tier 1/Tier 2 Help Desk for circulated and grounds based clients, pre-deals IT Help Desk, business application bolster, shrink-wrapped application bolster, administration provisioning, oversaw administrations and top of the line specialized support.

The call focus specialized bolster group at Spectra

With Spectra you can have a moment access to a pool of experienced experts in a complex IT-empowered Call Center Infrastructure, to give you 24x7 specialized bolster administrations inside settled upon reaction times supported by SLAs. The specialized bolster experts from Spectra work intimately with client groups in creating imaginative arrangements and determining specialized issues.

They influence the force of learning banks, specialized assets and competency focuses to think of significant and convenient online PC bolster administrations. Our vital call focus specialized bolster group guarantees prevalent conveyance of administrations through our thorough enlistment, preparing and advancement programs.

Benefits of outsourcing vital call focus specialized bolster administrations to India

  • Cost-compelling online PC support services
  • Experienced and prepared specialized helpdesk executives
  • Call focus specialized helpdesk administrations on a 24x7x365 days basis
  • Flexible evaluating strategy and valuing models
  • Improved client support services
  • Streamlined business processes
  • Save on time, exertion and resources